I-Microsoft ithinta i-chatbot entsha enikwe amandla yi-GPT ye-Dynamics 365 CRM, izinhlelo zokusebenza ze-ERP

Microsoft namuhla yethule i-AI chatbot ekhiqizayo yabasebenzisi bebhizinisi ezobhala izimpendulo ze-imeyili kumakhasimende, idale izifinyezo zemibhalo yemihlangano yamaThimba, futhi ikhiqize imikhankaso ye-imeyili yokumaketha nokuthengisa.

Ngokusekelwe ku I-OpenAI’s GPT-3, i-Microsoft’s Dynamics 365 Copilot entsha iyisandiso kusofthiwe yayo ekhona ye-CRM ne-ERP, esebenza kanye nalezo zinhlelo zokusebenza ukusiza ekuphenduleni imibuzo, ukudala okuqukethwe, kanye nokufingqa izingxoxo namanothi. Isimemezelo siyaqhubeka I-Microsoft iqhubekisela phambili i-AI ezinhlelweni zayo zokusebenza ezigxile kwezamabhizinisi.

“Isimemezelo sanamuhla sakhela phezu komfutho we-AI wakamuva ku-Microsoft 365, Dynamics 365, kanye ne-Power Platform,” kusho uCharles Lamanna, iphini likamongameli we-Microsoft wezinhlelo zebhizinisi nesiteji, eposini le-blog.

Izandiso ze-bot zifaka amandla e-AI ku Amaqembu e-Microsoft, Viva Salesfuthi Izinhlelo zokusebenza zamandlaokuvumela abathuthukisi bezakhamizi ukuthi babhale ikhodi besebenzisa ulimi lwemvelo.

Microsoft okokuqala umemezele umakhi wekhodi onikwe amandla we-GPT-3 engqungqutheleni yayo yonjiniyela be-Build ngoMeyi 2021; lokho bekusekelwe kusevisi yomshayeli we-GitHub. Isici esisha se-Power Apps manje sesifakiwe ku-Microsoft’s Dynamics 365 suite.

“I-Power Platform isebenze ngokubambisana nobuchwepheshe be-OpenAI’s GPT kusukela ngo-2021, ivumela abasebenzi bansuku zonke ukuthi bazenzele izinhlelo zabo zokusebenza namathuluzi. NgoMeyi ka-2021, i-Microsoft yethula ukusetshenziswa kokuqala kwe-GPT emkhiqizweni otholakala ngokwentengiso ku-Power Apps, ingenisa inkathi entsha eqhutshwa yi-AI yokuthuthukiswa kwekhodi ephansi, ”kusho umkhulumeli weMicrosoft.

Izici ze-Power Platform ziyatholakala ekuhloleni kuqala e-US namuhla. Izici ze-Dynamics 365 Copilot nazo ziyatholakala ekuhloleni kuqala, futhi ukutholakala kwazo kwesifunda nolimi kuyahlukahluka.

UJack Gold, umhlaziyi oyinhloko we-J. Gold Associates, uthe ubuchwepheshe be-chatbot buzosiza ukuthuthukisa ikhono le-Dynamic 365 lokuhlaziya inani elikhulayo lolwazi abaningi abadayisi nabasekela amakhasimende okufanele babhekane nalo “futhi ngokuvamile abakwazi ukubhekana nalo ngenxa yobuningi. ulwazi oluhlakaziwe, noma izithiyo zesikhathi — isibonelo, ukuthola ngokushesha ulwazi mayelana nekhasimende ngaphambi kokukhuluma nalo.

Ngakho-ke mayelana nalokho, ukukwazi ukubuza ngolimi lwemvelo nokuthola iziphakamiso nokuhlaziywa kubaluleke kakhulu,” kusho uGold. “Ngakolunye uhlangothi, uma ubuza imibuzo engalungile, uzothola ulwazi olungase luhlanekezelwe noma lucheme embuzweni wakho futhi lungase lungabi wusizo kangako. Ngakho, lokhu akusho ukuthi ungacabanga ukuthi usizo lwe-AI luzodala. isimo lapho ungadingi khona ubuchwepheshe kumuntu usebenzisa ithuluzi.”

I-Copilot bot, eqhubeka Isevisi ye-Azure OpenAI, ingasetshenziswa nezinhlelo zokusebenza ze-Microsoft Dynamics 365 Sales kanye ne-Viva Sales ukusiza ukubhala izimpendulo ze-imeyili kumakhasimende nokudala isifinyezo se-imeyili somhlangano Wamaqembu e-Outlook. Isifinyezo somhlangano sidonsa imininingwane esuka ku-CRM yomthengisi efana nolwazi lomkhiqizo nolwazi lwamanani, kanye nemininingwane evela ocingweni lwamaQembu arekhodiwe.

i-microsoft copilot ifingqa amanothi omhlangano — U-Copilot wakwa-Microsoft ufingqa ingxoxo yamaThimba.

“Abathengisi bavamise ukuchitha amahora amaningi usuku nosuku beshayela izingcingo ezinamathuba namakhasimende, futhi cishe isikhathi esiningi bephindaphinda izinto ezenziwayo ukuze zilandelwe. Ukusiza ngalokho, ubuhlakani bengxoxo buhlinzeka ngezifinyezo ezizenzakalelayo zezihloko ezibalulekile, izingqinamba, nokukhathazeka okuxoxwe ngakho emhlanganweni,” kusho u-Emily He, iphini likamongameli weMicrosoft of Business applications marketing. ibhulogi ehlukile.

Ngenyanga edlule, IMicrosoft imemezele ukutholakala okulinganiselwe isici sokuxoxa esisekelwe ku-AI ye-Viva Sales, engakhiqiza iziphakamiso zokuqukethwe ngokusekelwe kuma-imeyili ekhasimende, njengempendulo yombuzo noma isicelo sesiphakamiso.

Isici sokuphendula i-imeyili esizenzakalelayo sesiyatholakala manje; ngoMashi 15, iMicrosoft izokwengeza izithuthukisi ukuze idale ama-imeyili enziwe ngendlela oyifisayo. Isibonelo, umthengisi angakwazi ukukhiqiza i-imeyili ephakamisa isikhathi somhlangano nekhasimende, egcwaliswe ngedethi yomhlangano ehlongozwayo kanye nesikhathi ngokusekelwe ekutholakaleni kwekhalenda le-Outlook yomthengisi.

Isiphakamiso se-imeyili sokuthengisa se-microsoft viva — Umshayeli wenza iziphakamiso zezimpendulo ze-imeyili.

I-Viva Sales with Copilot ingase iphinde ikhumbuze abathengisi uma sekuyisikhathi sokulandela umuntu ozothile noma ikhasimende bese ukhiqiza ngokuzenzakalelayo impendulo ye-imeyili efomethwe kusengaphambili ngombhalo womuntu siqu kanye nezenzo ezinhle kakhulu ezilandelayo, kanye nemininingwane efana nezincazelo zomkhiqizo, iziphakamiso, nezinsuku zokugcina.

Umshayeli wendiza Isevisi Yekhasimende Ye-Dynamics 365 ingasiza ama-ejenti abhale izimpendulo ezinomongo emibuzweni kokubili engxoxweni naku-imeyili, ngaphezu kokunikeza ukuzizwisa kwengxoxo nomlando wecala. Abakhangisi bangaphinda bacele i-Copilot iziphakamiso mayelana nezigaba zamakhasimende okungenzeka azikaze zicatshangelwe ngaphambilini.

I-Dynamics 365 Customer Insights kanye ne-Dynamics 365 Marketing ingakhetha amasegimenti amakhasimende aqondisiwe ngokuba nengxoxo nenkundla yedatha yekhasimende kusetshenziswa ulimi lwemvelo.

“Ikhono elisha lingakwazi ukuphatha izibalo eziyinkimbinkimbi futhi lifanise amakhasimende alingana nephrofayili ekhethiwe,” kusho iMicrosoft okuthunyelwe kwebhulogi. “Abakhangisi bangachaza ingxenye yamakhasimende abo ngamagama abo ukuze bakhe ingxenye eqondiwe ngesici sokusiza ngemibuzo. Abakhangisi bangasebenzisa i-Dynamics 365 Copilot ukuze bathole ugqozi lokuqukethwe komkhankaso we-imeyili omusha okusekelwe embuzweni.”

i-microsoft copilot yenza iziphakamiso zokuphendula nge-imeyili — I-Dynamics 365 Copilot yenza iziphakamiso zokuphendula nge-imeyili ku-Outlook.

I-Copilot ingasetshenziswa futhi ku-Dynamics 365 Business Central ukuze udale uhlu lwemikhiqizo yohwebo lwe-inthanethi, futhi uveze izici zomkhiqizo ezifana nombala, izinto ezibonakalayo, nosayizi ukuze udale izincazelo zomkhiqizo zangaphambili kwesitolo se-inthanethi ngemizuzwana. Izincazelo zingabuye zenziwe ngendlela efanele ngokukhetha ithoni yezwi, ifomethi, nobude. Amakhasimende eBusiness Central asebenzisa i-Shopify, ngokwesibonelo, angashicilela imikhiqizo enezincazelo esitolo sawo sakwaShopify ngokuchofoza okumbalwa nje.

“Njenganoma yiliphi ikhono elithuthukisiwe le-AI, lokhu kufanele kubhekwe njengethuluzi hhayi impendulo yokukhulula abantu ngolwazi oludingekayo,” kuxwayisa uGold. “Inselelo enkulu ngawo wonke lawa mathuluzi ukuthi abantu bangase bathembele kakhulu emandleni abo. Noma yini esingayenza ukuze sinikeze abantu imininingwane engcono ngedatha, futhi mayelana namakhasimende kulesi simo, iwusizo kakhulu futhi ingase isenze siphumelele futhi siphumelele emisebenzini yethu.

“Kodwa lokho akusho ukuthi umdayisi noma omunye umuntu akufanele aqinisekise ukuthi usebenzisa ukwahlulela kwakhe kunoma yiziphi izincomo ezenziwe,” esho.

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